Privacy Policy

Effective Date: September 28, 2025

At the House of British Artisans (HBA), discretion and trust are central to who we are. Just as we safeguard the heritage of British craftsmanship, we are equally committed to protecting your privacy. This policy sets out how we handle your information with care, integrity, and respect..

1. The Information We Hold

When you engage with HBA — whether by exploring our collections, subscribing to our updates, or making a purchase — we may collect:
• Essential details: your name, email address, phone number, and postal address.
• Purchase information: transactions processed securely through our payment partners.
• Digital interactions: how you navigate our website, including device type and browsing patterns.
• Correspondence: any messages or responses you share with us.

We collect only what is necessary to offer you a seamless and secure experience.

2. How We Use Your Information

Your information is used to:
• Deliver and personalise our services.
• Process purchases with discretion and efficiency.
• Keep you informed of HBA news, events, and opportunities — only with your permission.
• Refine our website and services to better serve our community.
• Meet legal and regulatory obligations.

3. How We Share Information

We value confidentiality. Your data is never sold. It is shared only with:
• Trusted partners who help us deliver services — such as couriers, payment providers, or IT specialists.
• Professional advisers when necessary (legal, compliance).
• Regulatory authorities where required by law.

All partners are carefully selected and bound to handle your information with the same respect we do.

4. Keeping Your Data Safe

We employ strict security measures to protect your personal information. While no system is entirely infallible, we are committed to taking every reasonable step to prevent misuse, loss, or unauthorised access.

5. Your Rights

As part of the HBA community, you have the right to:
• Access the data we hold about you.
• Request corrections to ensure it remains accurate.
• Ask us to delete or restrict use of your information.
• Withdraw consent where you have previously granted it.
• Transfer your data to another provider, if you wish.

To exercise these rights, please contact us at contact@houseofbritishartisans.uk

6. Cookies & Digital Experience

Our website uses cookies to enhance your experience and understand how visitors engage with our collections. You are free to adjust your cookie preferences through your browser settings at any time. For more detail, please see our Cookie Policy.

7. Links to Other Worlds

At times, we may share links to external websites or partners. HBA is not responsible for the privacy practices of these sites, though we encourage you to review their policies.

8. Updates to This Policy

We may refine this Privacy Policy occasionally. When we do, we will always post the latest version here, with the effective date clearly marked.

9. Contact Us

For any questions, requests, or concerns regarding your privacy, please reach out to us:

House of British Artisans (HBA)
128, City Road, London, EC1V 2NX
Email: contact@houseofbritishartisans.uk

At HBA, your trust is as treasured as the artistry we showcase.

Cookie Policy

Effective Date: September 28, 2025

At the House of British Artisans (HBA), we believe your online journey should be as effortless and refined as the craftsmanship we celebrate. To achieve this, our website uses cookies and similar technologies. This policy explains what they are, how we use them, and the choices you have.

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help remember your preferences, support essential functions, and provide insights into how visitors engage with our collections.

2. The Types of Cookies We Use

We use only what is necessary to create a smooth and secure experience:

• Essential cookies: Enable core site functions such as navigation, checkout, and account access. Without these, the site cannot function properly.
• Performance cookies: Allow us to understand how our visitors interact with the website — helping us improve design, flow, and experience.
• Functional cookies: Remember your preferences (such as language or region) so your experience feels tailored to you.
• Marketing cookies: With your consent, these may be used to share relevant updates and offers that reflect your interests.

3. How We Use Cookies

Cookies enable us to:
• Ensure the site works as intended.
• Offer a secure shopping and browsing experience.
• Refine and enhance our collections online.
• Share relevant HBA news and opportunities, only if you have opted in.

We do not use cookies to collect sensitive personal information or to sell your data.

4. Your Choices

You remain in control. When you first visit our site, you will be asked to set your cookie preferences. You may also adjust or withdraw consent at any time through your browser settings. Please note that disabling certain cookies may affect functionality.

5. Third-Party Cookies

Some cookies may be set by trusted third parties (such as analytics providers or social media platforms). These are subject to their own privacy policies, which we encourage you to review.

6. Updates to This Policy

As our website evolves, this Cookie Policy may also be updated. Any changes will be published here, with the effective date clearly marked.

Just as every artisan detail matters, so too does your digital experience. Our use of cookies is designed to enhance, not intrude.